T-Mobile bungled forced plan migration, canceling some users' free lines
摘要
T-Mobile在强制用户迁移至新资费计划过程中，错误取消了部分长期用户的免费线路促销，引发用户投诉。公司承认问题源于技术故障，正在修复。此次强制调价本就引发争议，部分用户每条线路费用上涨6美元，而免费线路的意外取消可能进一步推高费用。T-Mobile表示将尽力为受影响用户解决问题。
T-Mobile canceled some longtime subscribers' free-line promotions as part of a forced migration to new rate plans, spurring complaints from customers yesterday. T-Mobile admitted the problem and blamed it on technical errors that it is trying to fix.
The forced plan changes were controversial to begin with, particularly as many longtime users are being hit with price hikes of $6 per line. The unexpected loss of free lines for some of those users could raise prices by a much higher amount if the change isn't reversed.
There is good news, though. T-Mobile told Ars today that it was a mistake and that the company is working to fix the problem. Of course, it's not always easy for telecom customers to get the proper resolution even after a company admits to an error publicly. But given T-Mobile's statement today, we hope the firm will fix the problem for all impacted customers with as little hassle as possible.
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